Terms
Expiry. A pass runs from the moment of purchase for its stated period, then ends. Buying a second pass while one is live adds it on afterwards rather than replacing it.
Usage limit. Up to 20 scenarios per rolling 24 hours, one at a time, on every pass. It exists so a single account cannot be shared or scripted.
Human review. An optional add-on bought per scenario from your scorecard: a ClinicalVitals reviewer reads your transcript and returns written feedback, usually within 5 days. It is educational feedback and not official marking.
Refunds within 20 days. If the service is not what you expected, ask within 20 days of purchase and we will refund the pass. Use the contact button in the corner of any page.